If anyone reading this is thinking about buying a zCarbon Express crossbow. I would like to help you with your decision with a little insight on their customer service. The easiest way to give you an accurate assessment would be to give you a 1-10 rating. Carbon Express customer service is easily a 10. They always answer the phone. They are very fast and to the point. Simply tell them what is wrong and within 10 seconds you are assigned an R. A.#. They don't ask "are you the original owner"!!! They simply want to get the malfunctioning product back and either fix it or give you a new one. They answer Tech questions with their own room on Crossbow Nation. The Techs. Read everything posted in the C. E. Room and respond immediately!! The company is THE BEST COMPANY IVE EVER DEALT WITH HANDS DOWN!! I've had some minor problems with accesories and they simply gave me new ones. I had a sliver on one limb recently they put all new limbs hardware string and cables on and sent my bow back within a week!! Great people awesome company. Hope this is helpful in your next bow purchase decision.